Salons
Nothing falls through anymore.
Colour clients who slip from five weeks to nine, and Tuesdays that never fill.
Where the money goes
Regulars who quietly stretched their gap
Half-empty midweek columns
Treatments nobody was offered at the basin
Cancellations that were never rebooked
Worked example
A three-chair salon at £55 a head: twenty-three overdue regulars is roughly £1,265 sitting outside the door, before any of them rebook a second time.