Nothing falls through anymore.

The User Pulse gives your retail business a team of assistants that answer your customers, fill your calendar, bring back the regulars who quietly stopped coming, and tell you every morning what actually needs you.

See it in two minutes

Twenty minutes. You keep the numbers either way.

Tuesday, 7:02am

Booked today

£840 across 11 appointments

How full your day is

76% - two gaps after 3pm

Customers due back

23 overdue, 6 of them regulars

Found £1,410 we can go after this week.

Review 5 actions

Nothing sends until you say so.

The leak

Most retail businesses lose money in four places. None of them show up in your till.

Regulars who quietly stopped

They don't cancel. They just stop, and the gap looks like a normal quiet week.

23 overdue regulars × £55 ≈ £1,265 a month

Empty slots on your slow days

Tuesday and Wednesday mornings sit half booked while Saturday turns people away.

6 unsold hours a week ≈ £1,320 a month

Add-ons nobody offered

The treatment that takes ten minutes and nobody remembers to mention at the basin.

1 in 5 clients × £12 ≈ £430 a month

Cancellations nobody rebooked

A 2pm drops out at nine in the morning and the slot just disappears.

9 dropped slots ≈ £495 a month

Worked on a three-chair salon at £55 a head, open six days. Your numbers will be different - that's what the Pulse Check is for.

The morning brief

Open it once a day. That's the whole job.

Every morning your assistants have already been through the bookings, the customers, the reviews and the stock. You get one message with what matters and what they'd like to do about it.

Tuesday, 7:02am

Booked today

£840 across 11 appointments

How full your day is

76% - two gaps after 3pm

Customers due back

23 overdue, 6 of them regulars

Unhappy customer

Nadia left a 3★ on Friday

Saturday cover

One stylist short at 10am

Stock

6-0 colour runs out Thursday

Found £1,410 we can go after this week.

Review 5 actions

Nothing sends until you say so.

Eight assistants. One business. No apps to switch between.

Her stylist is prepared

Customer

Followed up after

Reputation

Asked for a review

Revenue

Next visit predicted

Retention

Rebooked before she drifts

One record for Sarah - read by all eight, all day.

How the shared memory works

You stay in control

It asks before it speaks to your customers.

Nothing goes out without your say-so until you decide otherwise. You can read every message before it sends, see everything your assistants did today, and switch any of them off in one tap.

Approve-before-send, on by default
A daily log of what each assistant did
Per-assistant off switch
It hands over to you when it's out of its depth

From the founder

We're new, and we're not going to invent testimonials.

The User Pulse was built inside working retail businesses - a salon, a barber and a groomer - with their books open on the table. Everything on this page exists because one of them said "that's the bit that keeps costing me money."

For the first fifty retail businesses, I do the Pulse Check myself, I set the assistants up myself, and I'm on WhatsApp when something looks wrong. When we have three customers willing to put their name and their numbers on this page, they'll go here. Not before.

Janahan · Founder, The User Pulse

Keep your booking system. Keep your card machine. Keep your number.

WhatsAppSquareStripeShopifyGoogleCalendarSMSEmail

Nothing to migrate, no data entry, and no retraining your staff on a new till.

See what it connects to

If your customers come back, this works.

Salons

Colour clients who slip from five weeks to nine, and Tuesdays that never fill.

Barbers

Walk-ins you couldn't answer, and chairs standing empty at 11am.

Spas & wellness

Course clients who stopped halfway, and treatment rooms sitting dark.

Pet care

Dogs due a groom, kennels unbooked, bath cycles nobody scheduled.

Automotive

Services due, bays standing idle, courtesy cars nobody offered.

Home services

Annual jobs due again, quotes nobody chased, days with a gap in the middle.

Price

From £99 a month. One price for the whole team.

Not per chair, not per calendar. If one recovered regular a month covers it, it's paying for itself.

See the plans

All eight assistants, no add-on tiers
Unlimited staff logins
WhatsApp, SMS and email included
Cancel any month

The five things owners actually ask.

Will it message my customers without me knowing?

No. Approve-before-send is on by default. Nothing goes to a customer until you've read it and said yes. When you get comfortable, you can let specific assistants send on their own - one at a time, and you can switch it back in a tap.

What if it says something wrong to a customer?

It answers from your own hours, prices and services, not from guesswork. When a question falls outside what it knows, it stops and hands the conversation to you rather than inventing an answer. Every conversation is there to read.

I already pay for Fresha or Boulevard. Do I have to leave?

No. Keep your booking system, your card machine and your number. The assistants read what's already there and work alongside it. There's nothing to migrate and no new till for your staff to learn.

How long until it's actually working?

Day one is a twenty-minute setup call and your customer export. Week one it watches and drafts while you approve. By week four most retail businesses have let two or three assistants send on their own.

My customer records are a mess. Does that matter?

Less than you'd think. Names, a phone number and a visit history are enough to find who stopped coming. Messy is normal - we tidy duplicates as part of the Pulse Check.

We'll show you what last month cost you.

Twenty minutes, no charge, and you keep the numbers whether or not you sign up.

Book my Pulse Check